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Terms of Service

Last updated: October 1, 2026

These Terms of Service ("Terms") govern your use of SyncMetrics ("Service"), operated by SyncMetrics ("we", "us"). By using the Service, you agree to these Terms.

1. Description of Service

SyncMetrics connects your advertising and analytics accounts (including Meta, TikTok, Google and LinkedIn) to AI tools (Claude via MCP), reporting tools (Data Studio) and Google Sheets, so you can analyse performance and, when you ask, manage campaigns. Reporting is the default. Any change to an ad account — creating, pausing, turning on or editing campaigns, ad sets, ad groups or ads — happens only after you confirm a preview, and anything SyncMetrics creates starts paused.

2. Eligibility

You must be at least 18 years old and have the legal authority to connect, and to manage, the ad accounts and Pages you link to SyncMetrics. By using the Service, you confirm you have the right to grant us access to those accounts.

3. Your Account

4. Acceptable Use

You agree not to:

5. Meta Platform Compliance

Your use of Meta Ads data through SyncMetrics must comply with Meta's Platform Terms and Developer Policies. We are not responsible for any violation of Meta's terms on your part.

6. Data and Privacy

Our collection and use of your data is described in our Privacy Policy, which forms part of these Terms.

7. Intellectual Property

The Service, including its design, code, and content, is owned by SyncMetrics. Your ad data remains yours. You grant us a limited licence to access and process it solely to provide the Service.

8. Service Availability

We aim for high availability but do not guarantee uninterrupted service. We may modify or discontinue features with reasonable notice. We are not liable for any downtime or data unavailability.

9. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. We do not guarantee that ad data retrieved via the Service is complete, accurate, or error-free — you should verify important data directly in Meta Ads Manager.

10. Limitation of Liability

To the fullest extent permitted by law, SyncMetrics shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service, including any decisions made based on ad data provided and any advertising spend that results from changes you confirm. You are responsible for reviewing campaigns, ad sets and ads before you turn them on.

11. Termination

You may stop using the Service and delete your account at any time by emailing support@syncmetrics.io. We may suspend or terminate accounts that violate these Terms.

12. Changes to Terms

We may update these Terms. We will notify you by updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance.

13. Contact

Questions? Email us at support@syncmetrics.io.

SyncMetrics · syncmetrics.io · Privacy Policy